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Terms & Conditions

These terms set out the agreement for online trading between Ginia, owned by Fashionata Pty Ltd (ABN 119 145 540 656) and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 


This website is owned and operated by Fashionata Pty Ltd. 

 

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website. Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard or ZipPay only.
All online orders placed through this website are subject to confirmation and acceptance by Fashionata Inc.  We will email you with confirmation of the receipt of your online order. We  may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.

Fashionata Inc reserves the right to cancel and refund any online order.

 

RETURN POLICY

All sales are subject to our Returns Policy.

 

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for a preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
Please see our full Returns Policy for more information.

 

PROMOTIONAL CODES

Ginia  occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.

If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Ginia’s discretion to refund you the discounted amount.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

 

SIGN UP AND FIRST PURCHASE OFFER

We offer 10% off to customers who sign up to our email database. Offer is only valid to first time customers only and cannot be used in conjunction with any other promo.

 

 

Items purchased on sale are considered final and are not eligible for return or exchange.

Yes, Ginia ship internationally. For customers in USA or Canada please visit us.giniartw.com

All international orders may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

You can shop at GINIA without creating an account. However, register with us and you'll be able to enjoy the following benefits:

1) Be the first to know about upcoming sales, special events and competitions

2) Review past purchases

3) Request a return or exchange directly from your account

4) Add items and products you love to your Wish List

5) Preview our new collections

To reset your password, follow the forgotten password instructions on the SIGN IN page.

Unfortunately multiple discount codes cannot be used in conjunction with each other. If you require assistance with applying discounts to your order please get in touch with us through our contact page.

AUSTRALIA

Ginia offers complimentary shipping for orders over $150 in Australia. Orders under $150 will be charged a flat rate of $10. 

INTERNATIONAL

Ginia offers complimentary shipping for orders over $300 for the rest of the world. Orders under $300 will be charged a flat rate of $25. 

AUSTRALIA

- Standard shipping: 3-5 business days / Rural 5 - 10 business days

- Express shipping: 1-3 business days / Rural 3-5 business days

All domestic orders are shipped via Australia Post. Please allow 48 hours for your order to be processed.

INTERNATIONAL

- For international deliveries, please allow 5 – 10 business days to receive your order.

*We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Should your order not have arrived in the expected time frame, be incorrect, arrived damaged, or for any other concerns relating to your order, please contact us via our contact page.

We are able to deliver to an alternative address as long as both are in the same country. You will be able to specify the preferred delivery address during checkout.

Not all our intimate apparel are machine washable due to delicate fabric, laces and embellishments. GINIA uses the finest silk fabrics and finishes in the making of its garments. Always read the care instructions on the tag inside your garment carefully.

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